Privacy policy

This policy covers BuilderVP, the platform design build companies use to run their projects, and the information it holds for those companies and their clients. BuilderVP is provided by BuilderVP. Each company also has its own policy, linked from its forms.

Contact details you give us: your name, email, phone number and project address.

Project details: what you want built, photos and drawings you share, selections, proposals, signatures, invoices and messages about your project.

Texts and calls with us: the content of texts, the time and length of calls, and voicemails you leave.

Payments are made through Stripe. We see the amount and status of a payment, never your full card or bank account number.

When you use our forms and pages: your IP address, browser, the page you came from and any campaign tags in the link, so we can keep the service secure and see which advertising brings in requests.

To answer your request, schedule and confirm appointments, prepare estimates and proposals, carry out and document your project, take payment, and handle warranty service.

To send messages you asked for or agreed to, including appointment confirmations and reminders and project updates.

To keep records the law requires, such as signed home improvement contracts and payment records, and to protect against fraud and misuse.

BuilderVP sends text messages only to people who agreed to receive them, for example by checking the consent box on a request or booking form, by texting us first, or by telling us. Consent to texts is not a condition of any purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to stop texts at any time, START to resume, and HELP for help.

We do not sell, rent or share your mobile number or your text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt in data and consent are not shared with any third parties, except the service providers that deliver our messages for us, who may use them only for that.

Service providers that run the service for us under contract: hosting (Amazon Web Services), email, phone and text delivery (such as RingCentral or Twilio), payments (Stripe), and accounting software if we connect it. They may use your information only to provide their service to us.

People working on your project that we bring in, such as architects, engineers or trade partners, limited to what they need for that work.

Authorities when the law requires it, or to protect our rights, property or safety and that of others.

We do not sell personal information.

We count visits to the public pages of this website without advertising or tracking cookies and without outside analytics services. For each visit we keep the page, the site or campaign that sent you, the kind of device, and a code made from the day, your network address and your browser that cannot be turned back into either and changes every day.

If you arrive through a contractor’s referral link, a cookie holds their referral code for 30 days so it can be filled in when you create a company account. It is used for nothing else.

A person on a company’s team can connect their own Google Calendar or Microsoft Outlook calendar. With Google, BuilderVP asks only to make a calendar of its own in the person’s account and to see when they are free or busy. With Microsoft, BuilderVP asks to read and write calendars, the narrowest permission Microsoft offers for this.

BuilderVP uses that access for two things only: to keep the person’s BuilderVP bookings and job tasks on the calendar BuilderVP made, and to read the start and end times of busy periods on their main calendar so others in their company do not book them then. BuilderVP does not read the titles, descriptions, attendees or other details of anything else on their calendar, and does not keep a copy of it. Busy times are kept for 60 days ahead and replaced every few minutes; sign in tokens are stored encrypted.

Information from Google and Microsoft accounts is never sold, never used for advertising, never used to build or train artificial intelligence models, and never shared except with the service providers that host BuilderVP. BuilderVP’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Disconnecting in BuilderVP, or leaving the company’s team, removes the BuilderVP calendar from the account and deletes the tokens and busy times. Access can also be removed at any time from the Google or Microsoft account’s security settings.

We keep project and contract records for as long as the law and our warranty obligations require, and other information for as long as it is useful to serve you. You can ask us to delete information we are not required to keep.

Information is encrypted in transit and stored with access limited to the people and systems that need it. Staff accounts can require two step sign in. No system is perfectly secure, and we will tell you as the law requires if your information is involved in a breach.

You can ask to see, correct or delete your personal information, and you can stop emails with the unsubscribe link or by asking us, and texts by replying STOP.

Our services are not meant for children under 13, and we do not knowingly collect their information.

We may update this policy and will change the date above when we do. Questions or requests: BuilderVP. Seaford, NY. Email: simon@vfg.studio.