Subscriber Terms

These terms are between BuilderVP, which provides BuilderVP ("BuilderVP", "we"), and the company that creates an account ("you", "your company"). The person who signs up confirms they are authorized to accept them for that company.

Every new company is reviewed before its workspace opens. We may decline a signup, for example when the information given is incomplete or the business is not a fit for the platform.

Your company gets its own walled workspace. Your staff, clients, outside professionals and vendors see only what you share with them. You are responsible for who you invite and for keeping sign in details private. We recommend two step sign in for every staff account.

You choose a plan: Start at $79, Pro at $125, and Complete at $199 a month. Each plan's price includes your company and its owner, plus $30 a month for each additional active staff user. Enterprise is priced in a written agreement with your company. Clients (homeowners), outside professionals, subcontractors and vendors you invite are free.

Companies that joined before plans stay on the Founding plan, at $125 a month with the features they had, until they choose a plan. Moving off the Founding plan cannot be undone.

You can change plans from Billing at any time. Moving to a larger plan charges the difference for the rest of the billing month. Moving to a smaller plan hides the features it does not include; nothing in them is deleted, and they come back if you move up again.

Your user count is checked automatically. When you add or remove staff users, the next invoice is adjusted for the part of the month each user was active.

Payment processing fees on payments your clients make to you are charged by Stripe to your own Stripe account and are separate from the plan.

New companies start with a 14 day free trial. No card is needed to start. If no payment method is on file when the trial ends, your workspace pauses until one is added. Your data is kept.

The first 10 companies we approve are founders. Founders get 90 days free in exchange for feedback, and one free month for each contractor they refer who is approved onto the platform. A free month extends a trial that is still running, or is applied as a credit worth one month at your current price.

Every approved company has a referral link. When a company that is not a founder refers a contractor who is approved onto the platform, the referring company earns a $50 credit and the company it referred starts with a $50 credit. Credits come off future subscription invoices, have no cash value, and are not given for a company referring itself.

Subscriptions are billed monthly in advance through Stripe and renew automatically. Applicable taxes are added where required.

If a payment fails, Stripe retries it and we email the account owner. The workspace stays open for 7 days after a failed payment, then locks to the billing page until the payment method is updated.

You can cancel any time from the billing page. Cancellation takes effect at the end of the period you have paid for. We do not refund partial months.

After cancellation your data is kept for 90 days, so you can start again where you left off or ask us for an export. After 90 days it is deleted from the live system and from backups as they expire.

Your company owns its data: clients, projects, documents, photos, proposals, contracts and payment records. We process it only to run the platform for you, and we never sell it.

Data is separated between companies at the database level. Sharing a client with another company on the platform happens only when your admin chooses to, and every share is logged and can be revoked.

You can export your data on request at any time while your account is open and for 90 days after it closes.

You agree to use BuilderVP lawfully. That includes getting consent before texting anyone, honoring opt outs, following home improvement contract and licensing rules where you work, and not sending marketing email to people who did not ask for it.

We may suspend an account that puts other companies, homeowners or the platform at risk, for example by sending spam, uploading malicious files or trying to reach another company's data. We will tell you why.

We work to keep BuilderVP available and backed up, and we schedule maintenance outside business hours where we can. The service is provided as is, without a guaranteed uptime level.

Contract templates, notices and legal text inside BuilderVP are starting points written to the statutes. They are not legal advice. Have your own counsel review what you send to clients.

To the extent the law allows, our total liability for any claim related to BuilderVP is limited to the amount you paid for the platform in the 12 months before the claim, and neither side is liable for indirect or consequential losses such as lost profits.

We may update these terms. We will email account owners at least 30 days before a change that affects price or your rights takes effect. Continuing to use BuilderVP after that date means you accept the change.

These terms are governed by the laws of the State of New York.